Also let them file an issue, since that is likely what they are doing at the moment.

.github/ISSUE_TEMPLATE/installation-and-configuration-issues.md

@@ -3,4 +3,4 @@ name: Installation and configuration issues
 about: Installation and configuration assistance
 ---
 
-If you are having issues with installation or configuration, we encourage you to post in the [Jupyter Discourse forum](https://discourse.jupyter.org/c/jupyterlab).
+If you are having issues with installation or configuration, we encourage you to post in the [Jupyter Discourse forum](https://discourse.jupyter.org/c/jupyterlab) or file an issue here.